Shopping questions

How can I contact the store?

Email support@mavexi.shop or call 916-739-6636. Support availability is Weekdays 9 AM to 5 PM.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

Who operates this store?

Mavexi is operated by Pearl Architectural Design. The business address is 4270 Timber Ridge Rd, Crestwood, Kentucky, 40014, United States.

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.

How long does a refund take?

Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.

Who pays return shipping?

We provide prepaid return shipping for all approved returns.

Which items cannot be returned?

Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale